Case Study: Partner Vendor for Kitchen Fire Suppression Systems Installation with Air Components Inc.
After more than 30 years of supplying commercial HVAC equipment to end users in the Mid-South, Air Components Inc. has positioned itself as a local leader and manufacturer’s representative for numerous products in the construction industry. In projects calling for large kitchen vent hoods, Matt Miller, vice president at Air Components, had previously worked with an out-of-state manufacturer to purchase install vent hoods for applications in facilities containing commercial kitchens, such as schools and hospitals. Matt became familiar with State Systems after collaborating on many projects using the same kitchen vent hoods, suppression systems that State Systems provides. After observing State Systems’ work and following a desire to partner with local companies, Matt decided that a direct relationship with State Systems would be a more effective strategy than using an out-of-state manufacturer.
By partnering with State Systems, Matt quickly noticed that this new relationship brought an ease of doing business not previously seen from his out-of-state vendor. Given the ever-changing nature of construction projects, Matt observed how Paul Krodel and the team from State Systems were always ahead of the game – consistently going to job sites, making sure the equipment and installation protocols were following pre-determined design and mitigating circumstances where changes could occur. This attention to detail saves time and money for Air Components and the end user.
“Were it not for State Systems, 40 percent of the projects would have resulted in change orders and fighting over money,” Matt said. “I hate headaches and asking for more money from the end user on a job, and with State Systems, I don’t have to.”
Thanks to the diligence of the State Systems team, headaches are minimal, and when changes are unavoidable, Matt shared that the projects always end up better in the long run.
Three years later, Air Components continues to trust and partner with State Systems.
“Paul’s attention to detail and thoroughness has been unmatched. Projects are 100 times easier with State Systems,” Matt said. “We’ve saved a lot of time and money by working with them, which has resulted in a wonderful partnership and a happy end user.”
Matt praised Paul and the State Systems team, saying they go above and beyond what is asked, demonstrate proficiency and professionalism on the job site and have great communication skills. Matt still has other manufacturers wanting Air Components to try their services, but he acknowledged that he has no need to use anyone else with an extraordinary partner like State Systems.
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One of the most impressive aspects of their customer service is the ability to respond to my needs before I have them. They even keep…Alan Bragg Read More